The Disney Disability Access Service (DAS) Pass is designed to provide assistance and accommodations to guests with disabilities who would otherwise be unable to experience attractions due to physical or cognitive limitations. However, there are instances where Disney may deny a request for a DAS Pass. Some reasons why a request may be denied include:
Insufficient documentation of the guest's disability: Disney requires documentation of a permanent disability or medical condition that substantially limits one or more major life activities. If a guest does not provide the necessary documentation, their request for a DAS Pass may be denied.
Lack of need for a DAS Pass: If a guest's disability or medical condition does not prevent or significantly limit their ability to wait in line or experience attractions, they may not be eligible for a DAS Pass.
Guest behavior: In some cases, guests may abuse or misuse the DAS Pass by using it for non-disabled guests or attempting to use it after the accommodations have expired. In these cases, Disney may deny a request for a DAS Pass or revoke an existing pass.
Capacity limitations: The DAS Pass does not provide front-of-line access or guarantee immediate entry to attractions. If an attraction is at capacity or experiencing technical difficulties, the DAS Pass may not be able to provide an accommodation.
It is important for guests with disabilities or medical conditions to properly document and communicate their needs to Disney to ensure they receive the appropriate accommodations. If a request for a DAS Pass is denied, guests can speak with Guest Relations to discuss alternative options.
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